YOUR HAIR IS OUR PRIORITY
To respect the time of both our clients our staff, we ask you arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with 19$ fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours before the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $20 fee added to your next appointment.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.
SERVICE GUARANTEE AND REFUNDS
Your satisfaction is our highest priority. If you are not completely contended, please lest us know during your treatment or within 24 hours after your service has been performed. We are committed to making any need corrections and if there was a fault on our side, to after you a refund.
RIGHT TO REFUSE SERVICE
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Pricing on all services may vary according to length and texture of the hair. All retail products may be exchanged or refunded within 7 days.
We do not issue refunds. We guarantee your satisfaction with our services. however, if you’re not satisfied with any service performed please contact us within 7 days so we can visually inspect your hair and gladly correct it. Due to the nature of non permanent colors (including but not limited to; pink, blue, red, yellow, purple...) Valentino and Jet Salon is not responsible for the bleeding or washing out of color and are not responsible for any damage caused to clothing.
For certain large services we may require a $50 deposit. Any discounts may not be combined. Discounts are applied to one service only. We reserve the right to refuse service to anyone for any reason at any time.
Gratuities are accepted via cash or Venmo.